SALES JOBS, SALES CAREER, CAREER OPPORTUNITIES & CAREER OPTIONS

Summary

The role of an Internal Sales / Customer Support representative is to service the needs of a company's existing clients, respond to new sales inquiries and to support the activities of the external sales team. This entry level position is well suited to individuals with excellent communication & people skills and is one of the best ways for anyone considering an outbound sales role to gain relevant experience.

Duties & Responsibilities

• Receive inbound customer sales inquiries and provide quotations, product / service information, support and pricing details in response to inbound enquiries, promoting the features and benefits of the company’s products / services
• Process sales orders and arrange the dispatch and administration of products / services sold
• Receive, manage or escalate customer complaints related to the sale of the company's products / services
• Maintain sales statistics and records of sales performance
• Provide administrative support for the production of RFIs, RFPs, RFQs and other sales related documents
• Identify sales leads and escalate them to external sales staff
• Maintain client databases

Skills

• Excellent organisational and administrative skills
• Excellent communication skills and a growing sales focus
• Sound product/service knowledge
• Attention to detail

Qualifications & Experience

Sales experience is preferred but not essential. Relevant tertiary / trade qualifications are desirable along with suitable industry experience and application knowledge.

Career Path

Internal Sales and Customer Support Staff can move into external sales roles such as Sales Executive or Sales Representative.