Thursday, 18 August 2022
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The role of Telesales / Telemarketing involves generating sales leads and / or selling a range of products / services through outbound telephone contact to achieve a predetermined revenue target or sales quota. Employees in this role focus on short sales rather than establishing relationships. The position is not for the fainthearted, but is seen as an excellent way to start in sales and requires an energetic & enthusiastic approach as well as resilience and stamina.

Duties & Responsibilities

  • Sell products / services over the telephone by making outbound telephone calls to existing customers and new prospects
  • Generate sales leads, cold call, assess customer needs, close sales or arrange appointments with sales staff in the field where necessary
  • Work through a list of contacts to promote the company's products / services with the aim of generating new sales
  • Arrange, process and dispatch products / services, information packs and brochures to existing and prospective clients
  • Enter changes to contact details in the database and detail the requirements for follow up calls with customers
  • Produce reports for management on competitor activity by collecting market intelligence from customer contacts during sales calls
  • Generate statistics on the number of calls required to close a sale
  • Complete weekly sales reports & maintain sales stock / inventory


  • Administrative ability
  • Excellent communication skills and telephone manner
  • Sound product/service knowledge
  • Proven sales ability via the telephone

Qualifications & Experience

At least 1 - 2 years of related experience.

Career Path

Telesales and Telemarketing representatives can move into external sales roles such as Sales Executive or Sales Representative.

NOTE: myfirstsalesjob ® do NOT recruit Telemarketing or Telesales staff for call centres.

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